Businesses today are deeply invested in improving the customer experience. It takes a significant investment in workplace education to refocus roles so that customers feel supported, assisted, and willing to come back for more. Customer experience improves dramatically when leaders invest in initial and ongoing learning that is relevant for their employees.
Earlier this year, Oxygen CEO and author of Radical Outcomes: How to Create Extraordinary Teams...
By Juliana Stancampiano. This article originally appeared on StrategyDriven on February 2, 2019. In many...