Oxygen’s agile approach creates scalable, modernized, role-based enablement to help customer-facing professionals achieve business results. Our enablement architecture is an outcome-based, multi-modal view of what someone must know and do over time to be successful in their role. The enablement we create is integrated with the flow of work over the lifetime of their role.
Why do we do it this way? Ask people what they think enablement means, and most people will say, “Training.” Or ask executives what they believe their business gains from their learning function, and they’ll also say, “Training.” Yet today’s workplace is more complex than ever, especially for sales and service teams. So too, is enablement.
Oxygen believes that what people need to succeed is far more than just training. Yet most organizations still create generic experiences whose approach to seller, service, and agent success is rooted in antiquated, one-size-fits-all modalities that pull people out of their jobs and put them into an environment that overloads them with too much content.
Sales Onboarding and Ongoing Development. Oxygen creates sales onboarding and ongoing development programs that are designed to achieve measurable business results, not check a box, and has helped thousands of sellers achieve tangible quota-based goals in half the time. Currently, sales onboarding in many organizations is either broken or non-existent. In some companies, a salesperson is given a laptop and told, “Good luck!” This type of productivity-preventing approach is costing businesses billions in lost opportunity and attrition.
Consultative Seller and Partner Development. Modern selling models in large organizations are complex, involving partners, agents, resellers, and distributors. Oxygen’s role-based approach ensures that the right enablement happens for the right audience. We collaborate with business and channel owners to ensure relevance, scalability, and ongoing upkeep.
Front-Line Management Development. Oxygen gets to the heart of management roles. We create enablement and development programs for managers that integrate with their jobs and help them be mentors and leaders of high performers. Don’t let your supervisors, front-line managers and sales leaders remain among the most neglected population. Instead, provide them with ongoing development and coaching, so that your high performers who are promoted into management positions can have the support they need to effectively lead and manage teams.
Facilitator/Trainer Development and Certification. Oxygen provides trainers and facilitators with certification in facilitated experience. We use the Accelerated Learning methodology, so that businesses can support and develop their trainer or facilitator roles and can provide more ways to utilize their facilitation skills outside of a classroom setting.
How We Work
Oxygen’s customized, scalable experiences are created using our role-based methodology, specifically designed for someone in a role (the “audience”) to achieve results that are tied to a business outcome.
Our collaborative process starts with defining that outcome and creating the measurements that support the outcome. For example, “A seller is onboarded when they can close a deal” connects education to the outcome of impacting revenue. We learn about the audience’s environment and the type of customers they work with, and make a map of everything they need to know and do to achieve the measurement.
From this architected view of their role, we build out the enablement, which is delivered through immersive experiences that are appropriate for the type of development and engagement needed to drive the outcome.