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Facilitator

Oxygen is a Seattle-based firm that helps companies grow by modernizing sales enablement and workplace education. We provide in-depth consultation to define the concrete business outcomes clients seek and create experiential learning programs for the key roles and people who will deliver those outcomes.

Job Type:

Contract/Full Time/Flexible

Oxygen's dynamic operating and staffing model favors those who can plugin quickly and sustain rapid collaboration. We value diversity and have found that certain values, behaviors, and mindsets fit best with how we work.

You’ll love working with us if you…  

  • Emphasize collaboration (both virtual and in-person) and iteration vs. prolonged solo work
  • Focus on outcomes while empathizing with the clients, audiences, and roles we help
  • Respond to client and/or project turbulence with humor, agility, and improvisation
  • Center clients in your thinking, while creating safety for all Oxygen teammates
  • Model a growth mindset and own mistakes, especially client-facing ones
  • Acknowledge and celebrate others for their work and contribution
  • Think long-term and big picture, while sweating the details
  • Are at ease with ambiguity when clarity is not yet achievable

Work Style and Values:

  • Represent Oxygen professionally while using appropriate self-disclosure to build effective relationships
  • Read the room or situation and determine when to contribute, when to inquire, and when to follow up afterwards and with whom
  • Set and ask for clear expectations, respond to timelines, and communicate proactively
  • Model our agile development process with clients (in meetings, designated workshops, or virtually), incorporating feedback and iterating towards outputs or agreements as needed
  • Attune to the client work environment, culture, and work styles to ensure the experience designs created will resonate with and be consumed by the target audience(s)
  • Collaborate effectively across diverse disciplines and organizational boundaries, both within Oxygen and in our client organizations
  • Enjoy the rapid pace and evolution of the agile process
  • Work within defined constraints and let go of what is outside of those constraints
  • Stay disciplined and scoped to the desired experience, keeping impact to both the audience and the business in mind
  • Offer ideas for continuous improvement based on the goals and objectives of the initiative
  • Use storytelling skills to communicate and present
  • Simplify complex ideas as a way of being
  • Flex between strategic and tactical thinking, speaking, analyzing, and generating
  • Bring sufficient outside business knowledge and expertise to help customers see new meaningful possibilities
  • Be a trusted team member, advocate, and ambassador for our employees
  • Escalate issues effectively and with discretion
  • Say, “No, ” and exit gracefully when warranted

Key Responsibilities

  • Plan, guide, and manage a group event to ensure goals and objectives are met
  • Facilitate and deliver training in person or virtually using various platforms and tools across time zones
  • Reduce friction for clients through coaching, communicating, and facilitating creative solutions that foster collaboration
  • Provide key input to other Oxygen resources to develop repeatable methods for delivery of engagements
  • Facilitate small and large group training activities

Functional Capabilities

  • Lead exercises and activities that enhance the learning process
  • Create an inclusive environment, communicate guidelines and instructions, actively listen, and encourage consensus-building
  • Skilled at conflict management and group engagement
  • Maintain project documentation and course folders
  • In-depth knowledge of subject topics as appropriate
  • Ensure delivery consistency across all deliverables while considering client and internal feedback and areas of improvement
  • Research and evaluate new and emerging trends in facilitation theories, and innovative approaches for potential application
  • Upload training into various platforms and tools as desired
    Key Performance Indicators
  • Client satisfaction and feedback
  • Positive feedback from peers
  • Acquisition of new prospects

Qualifications and Experience

  • Bachelor’s degree
  • Desire to enable people to learn
  • Awareness of career goals and how they align to Oxygen’s business goals
  • Demonstrated interest and experience in personal and professional development
  • Demonstrated experience in working with small and large teams spread internationally