High-performing teams are the building blocks of today’s best companies. Are your teams performing at peak levels?  Forbes.com interviewed Juliana Stancampiano about how the most effective teams communicate, connect, and organize work.  In this article, she shares hands-on tips for enhancing collaboration and suggests codes of conduct to guide your team’s behavior. Read the full article...
Businesses today are deeply invested in improving the customer experience. It takes a significant investment in workplace education to refocus roles so that customers feel supported, assisted, and willing to come back for more. Customer experience improves dramatically when leaders invest in initial and ongoing learning that is relevant for their employees.
Most business leaders recognize that success in today’s environment demands much more than exceptional products. Companies must also create great experiences for their customers by leveraging the increasingly complex technology landscape. To do this, employees need to develop new sets of skills on a regular basis. Indeed, learning and development is now a $140 billion industry.  However, much of this money is wasted.
Earlier this year, Oxygen CEO and author of Radical Outcomes: How to Create Extraordinary Teams That Get Tangible Results interviewed with Skip Prichard of the Leadership Insights blog and President and CEO of OCLC, a global nonprofit computer library service and research organization. Juliana and Skip discussed the different ways leaders can achieve Radical Outcomes for their organizations....
By Juliana Stancampiano. This article originally appeared on StrategyDriven on February 2, 2019. In many work situations, random things are created because people are not focused on a specific outcome. They do things, launch programs, take actions, but they have no business outcome in mind. The problem usually occurs, because people don’t understand the difference between an outcome and an output....