Content as an Experience™
A Modern Approach for Enabling Customer-Facing Roles
To keep pace with heightened customer expectations and shifting markets, sales people and other customer-facing employees require new competencies in order to do their jobs effectively.
Unfortunately many of today’s learning formats are missing the mark: material is either too generic for the role, assets are hard to find, and requests for peoples’ time are out of sync with their on-the-job requirements.
In this report, the Oxygen team explains why Content as an Experience™ is an enablement solution that allows employees to learn in the flow of work, using content that’s easy to locate, digestible, and connected to the business outcomes that matter.