High-performing teams are the building blocks of today’s best companies. Are your teams performing at...
Businesses today are deeply invested in improving the customer experience. It takes a significant investment in workplace education to refocus roles so that customers feel supported, assisted, and willing to come back for more. Customer experience improves dramatically when leaders invest in initial and ongoing learning that is relevant for their employees.
Most business leaders recognize that success in today’s environment demands much more than exceptional products. Companies must also create great experiences for their customers by leveraging the increasingly complex technology landscape. To do this, employees need to develop new sets of skills on a regular basis. Indeed, learning and development is now a $140 billion industry.  However, much of this money is wasted.
Earlier this year, Oxygen CEO and author of Radical Outcomes: How to Create Extraordinary Teams...
By Juliana Stancampiano. This article originally appeared on StrategyDriven on February 2, 2019. In many...
A Proven strategy for enabling your people to excel   By Juliana Stancampiano. This article...
Focus on outcomes to create extraordinary teams that get tangible results   By Juliana Stancampiano....
Learning and Development (L&D) professionals have a challenging road ahead, according to a new study...
To bridge the gap between businesses and their customers, people must be empowered and enabled to fully play their role.
Every day, we hear about businesses that are launching initiatives, spending money and restructuring their organizations, but are they actually getting results?