Businesses today are deeply invested in improving the customer experience. It takes a significant investment in workplace education to refocus roles so that customers feel supported, assisted, and willing to come back for more. Customer experience improves dramatically when leaders invest in initial and ongoing learning that is relevant for their employees.
Most business leaders recognize that success in today’s environment demands much more than exceptional products. Companies must also create great experiences for their customers by leveraging the increasingly complex technology landscape. To do this, employees need to develop new sets of skills on a regular basis. Indeed, learning and development is now a $140 billion industry. However, much of this money is wasted.